After Sales Service
For system diagnostics and assistance with controller changes to suit your personal requirements, you can call Ice Solar direct. A nationwide network of service plumber’s ensures that your service needs can be attended to locally.
Terms and Conditions
Goods are supplied on condition that the customer accepts our terms and conditions for payment and delivery.
Use of Products
All main products we offer for sale are for domestic and commercial use. Some commercial installations may need different components.
Delivery and Acceptance
Delivery of goods to mainland New Zealand costs as per website. Delivery is normally effected two to five working days after funds have cleared though this cannot be guaranteed. Whilst we always try to arrange for delivery within specific time slots, we cannot accept responsibility for freight delays that are beyond our control. Fires are factory direct, ask for an estimated time frame as production lines vary. The customer is responsible for supplying the correct delivery address and contact numbers. Any costs resulting from erroneous delivery information supplied to us will be borne by the customer. The goods must be checked immediately on delivery for damage before accepting them. Damaged packaging should be checked and noted on the delivery docket. Damaged goods should be rejected. If you sign for the goods as being in good order and condition, no claim for freight damage can be accepted. If, for any reason, it is not possible to check the goods at the time of delivery, they should be signed for as “not checked”.
Any damage or defects discovered in “unchecked” goods subsequently to acceptance on delivery must be notified to us without delay and within 72 hours. Goods reported as damaged after the 72 hour period will be replaced only at the sole discretion of Ice Solar Ltd.
All new Products carry a manufacturer’s guarantee for the period stated in the documentation. Customers are required to keep their invoice as proof of purchase. This will ensure speedy resolution of warranty issues. All warranty claims must be in writing and comply with warranty terms shown in the Owners Manual.
NOTE: Warranty call-outs that entail a journey in excess of 20km to site will attract a travelling charge at the prevailing rate of the service Plumber. Alternatively, the client will be required to take the appliance to a service plumber or Ice Solar ltd for assessment. Warranty information available on the website and Owners Manual.
Payment by Direct Credit, Internet Banking, Paypal or Stripe.
Customers paying for Combo Deals pay by Direct Credit. When you place your order we will send an invoice with payment instructions.
Payment by Credit Card

When you take your shopping cart to checkout, you will automatically be offered the choice of paying by Credit Card via Paypal and Stripe. Credit card payments are made through the secure Paypal gateway or stripe gateway. Once you confirm your order, you’ll be redirected to Paypal or stripe where you can either login using an existing account or, if you don’t have one, enter your credit card details directly. Once it’s paid, you’ll be redirected back to our website and receive an email confirmation.

Subject to availability and subject to finance company.
Refund Policy
If you have a problem with the goods or our service, contact us without delay. Refunds will be given at the sole discretion of Ice Solar LTD.  Returns will not be accepted without prior arrangement. You are not automatically entitled to take goods back for a refund if you’ve changed your mind and decide you don’t want the goods.
In the case that you wish to exchange a product contact Ice Solar Ltd we may agree to modify the above re-stocking fee. In any case a product to be exchanged must be returned at your expense and responsibility, and arrive in new condition. Contact us to arrange an exchange.
Cancelling your Order
Please note that cancelling an order (before it is dispatched) for no other reason than you have changed your mind, could result in charges being made to recover our costs. For example, Credit Card fees, other third party fees and freight charges are non-refundable so we will have to recover our costs from your payment.
Acceptance of Terms
By placing your order you will be deemed as accepting without reservation our terms and conditions. In particular you accept your responsibility to check the condition of the goods on delivery and within the time frame given above and to report any problems without delay.
Contact Us

Ice Solar Ltd
Phone (03) 3554323
Post: 87 Heaton Street
Christchurch 8052
New Zealand